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The Hackett Group

Fecha de Cierre 25 Junio 2019
Nombre del puesto: Service Desk Analyst Level 2/ Infrastructure
Objetivos del trabajo: Provide L2 support to customers and internal environments, maintaining products and applications.
Solving any incidents or problems, analyzing and applying any requested changes, and working on any service request that may arise.
Principales tareas:
  • L2 Support.
  • Investigation and resolution of problems, troubleshooting and tuning of applications.
  • Recommendation of best practices, upgrades and applications’ migrations.
  • Language: Advanced English.
Competencias: IT infrastructure, analytical ability, problem solving, teamwork, ability to explain problems and solutions clearly to both technical and non-technical users, ability to prioritize tasks under pressure and meet deadlines, follow defined processes and indications, work using ticketing systems and time tracking tools. Must have high-proficiency English level or Native speaker.
Horario: 40 hours weekly.
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