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The Hackett Group

Nombre del puesto: IT Support Analyst Corporate
Objetivos del trabajo: The Hackett Group is looking for a motivated person to join the IT team in Montevideo Uruguay. 
This person would focus primarily on managing IT Assets, and secondarily on Help Desk solutions. 
Principales tareas:
  •  Ensure laptop issues/returns/replacements are handled in a timely manner and documented in tickets.
  • Provide weekly report of asset inventory to IT management.
  • LANDESK Experience a plus.
  • Windows / AD account administration.
  • Office 365 a plus.
  • Hands-on with Hardware issues.
  •  Lenovo Laptops.
  • Help Desk / Local Office IT Support
  • Work in an environment of Ticket based Help Desk.
  • Track 100% of all ticket submitter contacts in ticketing system
  • Research questions and issues and resolve each interaction with ticket submitter's satisfaction.  
  • Maintain communications with ticket submitters during the problem resolution process.
  • Define and evaluate multiple solutions to the problem at hand, and decide on the appropriate solution.
  • Develop new solutions to frequently occurring problems, and document in knowledge base or Wiki.
Requisitos:
  •  3 + years of experience on ticket based IT Help Desk or Asset management Environment. 
  • Possess a broad knowledge of PC software, hardware, desktop operating systems, Office productivity software (including Exchange connectivity), basic networking (home routers, Wi-Fi, DNS, DHCP) mobile devices (Blackberry, iPhone, ActiveSync), Virus and Spyware removal, and strong troubleshooting skills.
  • Familiarity supporting Wi-Fi, Phone systems.
  •  Advanced English level.
Competencias:
Otros:
Horario: Monday to Friday 09:00 am to 06:00 pm
Página de la empresa:

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