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The Hackett Group

Nombre del puesto: Service Desk Level 2 Technician
Objetivos del trabajo: Provide L2 support to customers and internal environments, maintaining products and applications.
Solving any incidents or problems, analyzing and applying any requested changes, and working on any service request that may arise. 
Principales tareas:
  • L2 Support.  Investigation and resolution of problems.
  • Troubleshooting and tuning of applications. 
  • Recommendation of best practices, upgrades and applications’ migrations.
Requisitos:
Competencias:
  • IT infrastructure
  • Ability to explain problems and solutions clearly to both technical and non-technical users.
  • Prioritize tasks under pressure and meet deadlines.
  • Follow defined processes and indications.
  • Work using ticketing systems and time tracking tools. 
  • Proficiency English level or Native speaker. 
Otros:
Horario: 44 hours weekly
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